STUDENTS GRIEVANCES REDRESSAL CELL (SGRC)
MEA Engineering College is committed to providing a safe, fair and harmonious learning and work environment. Grievance Redressal Cell was set up at our Institution in accordance with the AICTE Regulation Act 1987(AICTE Notification F. No. 37-3/legal 2012 dated 25/05/2012 and Notification of APJ Abdul Kalam Technological University Thiruvananthapuram and University Grants Commission regulations 2012 (The Gazette of India, March 23-29, 2013), for handling day-to-day grievances related to students, parents.
Grievance Redressal Cell facilitates the resolution of grievances in a fair and impartial manner involving the respective Department /Institute (dealing with the substantive function connected with the grievance), maintaining necessary confidentiality, as the case may be. Any stakeholder with a genuine grievance may approach Grievance Redressal Cell to submit his/her grievance in an online mode https://meaec.linways.com/student/ or send through e-mail [email protected] . Your grievance will be redressed as earlier as possible based on the nature of the issue.
Our Institution, MEA Engineering College has decided to provide Good mechanism to the students for redressal of their grievances with regard to their complaints on academic and non-academic matters, grievances related to assessment, victimization, attendance, charging of fees, conducting of examinations, harassment by colleague students or teachers etc. There are Grievance Redressal Committees at the Programme (B.Tech/M.Tech) level and Institute level committee to deal with the grievances of the students. The details of these committees are furnished below:
Institute Level Committee will be as Under:
Chairman- Head of the Institute, Nodal officer (appointed by the Principal) and SGRC members including one Appellate Authority (constituted by Principal).
This committee will deal the Grievances directly which is related to the common problems at Institute level both academic and administrative. In addition, this committee will also entertain the appeal filed by the student against the decision of the SGRC. This committee will deal with all the Grievances directly which is related to the common problems at University level both Academic and Administrative. In addition, this committee will also entertain the appeal filed by student against the decision of the Institute level committee. There will be Grievance Redressal Committees at the University level to deal with the grievances of the students:SGRC Committee
STRUCTURE OF THE STUDENTS GRIEVANCES REDRESSAL CELL MEMBERS (w e. f: 30.10.2019)
Students’ Grievance Redressal Cell (SGRC) is functioning in our Institution in the Civil Engineering Block Room No. CE05) with Mrs. Yasmin N. Associate Professor, Department of Civil Engineering as the nodal officer.
Chairman : Dr G. Ramesh, Principal
Nodal Officer : Mrs Yasmin N., Associate Professor
Mr Zubair C. K., Administration Manager
Mr Haneesh Babu K. T., Vice Principal
Mr Sreeram S., Dean (Academics)
Dr A. Sadiquali HoD, DMS
Mr Musthafa P., Asst. Professor, Dept. of EEE, Hostel Warden for Boys
Ms Rashida Farsath, Asst. Professor, Dept. of CSE, Hostel Warden for Girls
Ms Subi Krishna, Asst. Professor, Dept. of EEE
Ms Jessy John Vettath, Counsellor
If any complainant is not satisfied with then action taken by the principal as per the report of SGRC, the complainant can take up the matter with the Appellate Authority Prof. (Dr.) Abdul Salam V. H. Director MEA EC
MECHANISM FOR STUDENTS GRIEVANCES REDRESSAL
The students are the main stakeholders in any institution imparting education, and its our Endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration the College has decided to provide mechanism to students for redressal of their grievances as under.
- Academic and Non-Academic
- Grievance related to Assessment and Victimization
- Grievance related to Attendance and charging of fees
- Grievance regarding conducting of Examinations
- Harassment by colleague students or the teachers etc.
TYPE OF GRIEVANCE SPECIFICATION
- ACADEMIC RELATED ISSUES: Admissions, Examinations, Assessments, Evaluation, Library facilities, Issuance of certificates, Research related issues, etc. Award of non-academic credits, Physical Education
- AMENITIES & MAINTENANCE: Hostel facilities –Allocation of rooms, Standard of meal, Wi-Fi internet connectivity, Utility-stores, Computer facilities, Drinking water, Sanitation & hygiene, Maintenance, etc.
- PLACEMENTS & INTERNSHIPS: On-campus or off-campus interviews, soft skills training, Internships, etc.
- GENERAL ADMINSTRATION: Students’ ID cards, Scholarships, HR related issues, Transportation.
- OTHER RELATED ISSUES: Safety & Security, Discipline, Misbehaviours, Emergency services.etc
PROCEDURE FOR REDRESSAL OF GRIEVANCES
The information relating to the proceedings of grievances shall be treated as confidential and can be viewed only by the members of Students’ Grievance Redressal Cell, for the purpose of investigation. In order to monitor the redressal process from time to time the SGRC shall maintain a grievance register under the supervision of Nodal Officer of Students’ Grievance & Redressal Committee. Register will be treated as confidential and may not be accessed by anyone other than the members of Department Level or Institute Level Students’ Grievance & Redressal Committee. [Files under SGRC (Cases, minutes and communications)